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Booking & policies

How to book, and what to expect

A clear path from first message to your event day, and plain-language summaries of our deposit, change, cancellation and weather policies.

The process

From enquiry to confirmed booking

  1. Enquiry

    You send the occasion, date, location idea and rough guest count through the contact form or WhatsApp.

  2. Quote & proposal

    We reply — usually within one business day — with a styled proposal: concept, inclusions and a custom quote.

  3. Approval

    You confirm the services, the price and the date. We adjust the proposal until it's right.

  4. Service agreement

    You receive a written agreement covering every detail of your event and the terms below.

  5. E-signature

    You review and sign the agreement electronically and accept the terms.

  6. Deposit

    You pay a 50% deposit to reserve your date. The remaining 50% is due before the event, on the date set in your agreement.

  7. Booking confirmed

    Your date is held. We finalise design details with you, then deliver, style and pack down on the day.

Your service agreement

What the agreement covers

Once you approve the proposal, a written service agreement is prepared for your event. It sets out, in detail:

  • Client and event details
  • Date, timing and location
  • Services and items included
  • Total agreed price
  • Deposit required and balance outstanding
  • Payment due dates
  • Responsibilities of Date un Date — Luxury Events and of the client
  • Set-up and teardown conditions
  • Policy for damage, loss or misuse of rented items
  • Changes requested after the proposal is approved
  • Conditions for weather and outdoor events
  • Cancellation, rescheduling and refund terms
  • Your electronic signature and acceptance of the terms

Payment & changes

Deposits, balances and adjustments

Deposit & payment

We generally take 50% of the total to reserve your date, with the remaining 50% due before the event on the date stated in your agreement. Your booking is confirmed once the agreement is signed and the deposit is received.

Changes after the proposal is approved

Changes to services, guest count, styling or timing after approval are handled as a written update to your agreement. They may affect the price and are subject to availability and to the time remaining before your event.

Cancellations, rescheduling & refunds

Different events, different notice

Because larger events hold a date months ahead and involve significant planning and custom work, they carry stricter terms than small ones.

Weddings & large events

These are usually booked several months in advance. To be eligible for any refund set out in the agreement, a cancellation must be made roughly 2–3 months before the event. Closer to the date, the deposit and any work already carried out are non-refundable.

Small events — proposals, romantic picnics, small celebrations

To be eligible for any refund set out in the agreement, a cancellation must be made at least 2 weeks before the event.

What is not refundable

Refunds are never automatic or a full 100%. Your agreement states exactly what is and isn't refundable. The following are generally non-refundable once incurred:

  • The deposit / retainer that held your date
  • Custom or personalised items (signage, printed pieces, bespoke florals)
  • Materials and rentals already purchased or reserved for your event
  • Design, sourcing and preparation work already completed

Rescheduling

Where the type of event allows it, we'll try to move your booking to a new date subject to availability. Non-recoverable costs already incurred may still apply, and a new agreement or addendum will be issued.

Last-minute requests

Rush & last-minute bookings

Subject to availability

We welcome last-minute enquiries and will always tell you honestly whether we can do your date justice.

Rush / last-minute fee

When a booking is made with less notice than we'd normally need for that type of event, a Rush / Last-Minute Fee of +30% of the quote may apply. It covers accelerated design, sourcing, personalisation, purchasing, logistics and set-up.

Outdoor events & rentals

Weather and rented items

Weather & outdoor events

For events held outdoors we work with you to find the best available option as the date approaches — moving the set-up to a covered space, adjusting the location, or rescheduling where the type of event allows. Specific weather terms for your event are set out in your agreement.

Rented items

Décor, furniture and tableware provided for your event remain the property of Date un Date — Luxury Events. The client is responsible for damage, loss or misuse of rented items while they are in the client's or guests' care, as detailed in the agreement.

Please note The summaries on this page are a plain-language guide only. The complete and binding terms for your event are set out in the written service agreement you sign before your booking is confirmed; if anything differs, the signed agreement applies. These policies are being finalised for compliance with British Columbia consumer-protection law and should be reviewed with a qualified advisor before being relied on as definitive legal terms.

Ready when you are

Start with an enquiry

Send your date and vision and we'll begin your proposal.

Request a date